Ready-to-Ship Item Returns

• Returns accepted for 14 days
• Items must be in new, unused condition.
• Free return shipping is provided.
• A 10% restocking fee applies to all returns.
• Damaged or worn items will not be accepted.
• All returns must include the original documentation. A $150 fee will be charged for replacing any missing diamond certificates or other essential documents.
  

Exceptions: All international orders are final.

Made-to-Order Item Returns

• All made-to-order, custom-ordered, and personalized items are considered FINAL SALE and are not eligible for return or exchange.
• We encourage customers to contact us with any questions or concerns about customizing a piece before placing an order.

• Coverage: Engagement rings, wedding rings, fine jewelry.
• Included Services: Free cleanings, check-ups, prong re-tightening for the lifetime of the piece.
• Manufacturing Defects: Covered.
• First Year Perks: One free polishing/rhodium plating, one free sizing.
• Recommendation: For wear and tear or loss, consider insurance or our Jewelry Care Plan.

Limitations:

Wear and Tear: Not covered. Repairs at additional cost.

Third-party Repairs: Voids warranty, but we can still assist with repairs.

Stone Loss: Not covered for center stones or stones valued at $500+.

Ring Replacement: Not covered for lost/stolen rings.

Shipping Costs: Domestic U.S. clients responsible; International clients cover all shipping, duties, VAT taxes.